MED
path
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Healthcare
SaaS
Responsive App
Enabling real-time coordination between dispatchers and home healthcare workers
I led the end-to-end product design for this two-sided platform, connecting dispatch teams with field clinicians in real time. MedPath streamlines scheduling, task completion, and team coordination.
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Platforms: Dispatcher web app + clinician mobile/tablet app
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Role: Product Designer (end-to-end ownership)
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Outcomes:
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Reduced missed appointments from 28% to 3%
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Helped field workers stay on top of appointments and documentation in real time
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Context
Context
Home healthcare companies rely on dispatch teams to coordinate daily visits while field clinicians manage schedules, navigation, and patient documentation on the move.
Problem
Existing workflows were split across tools, creating delays and missed communication, which led to information about appointments being lost between office teams and clinicians in the field.
Goal
Design a two-sided system that kept both teams aligned in real time while reducing operational friction.
My Role
As the sole designer, I owned this project end-to-end from discovery, feature definition, UX architecture, brand identity, to full UI design for both the clinician mobile portal and the dispatcher/admin web app.
The project ran for 8 months and involved minor pivots as we expanded the scope to support more dispatcher needs. Each pivot and release was supported by several rounds of user interviews and testing.
Discovery & Research
I interviewed practitioners, dispatchers, and admin staff to map their workflows and understand how healthcare coordination actually works in practice, as well as their pain points.
Since features were released in sprints, I also ran follow-up interviews to gather feedback and refine the system over time (this is my favorite part of my job).
Users
Frontline professionals delivering care directly to patients in home settings.
Motivations
User 1
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Complete appointments efficiently and on time
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Access patient information and history to provide accurate care
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Document visits, notes, and insurance information accurately
Field Healthcare Workers
Pain Points
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Complete appointments efficiently and on time
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Access patient information and history to provide accurate care
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Document visits, notes, and insurance information accurately
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Intake and schedule appointments with the right field workers
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Ensure appointments are fulfilled
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Manage billing, insurance, payroll, and staff availability
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Multiple disconnected tools → wasted time and lost data
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No system to manage missed or unconfirmed appointments
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Hard to communicate with field healthcare workers
Opportunities
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Mobile/tablet app optimized for field use with offline support
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GPS navigation and route optimization for appointments
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Secure, quick access and simplified documentation
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Centralized patient info for faster decision-making
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Intuitive, automated scheduling and routing
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Centralized communication with practitioners
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All administrative tasks in one platform
Manage day-to-day operations of home healthcare, coordinating between patients and practitioners.
User 2
Clinic Admins & Dispatchers
Solution
Field Healthcare-Worker App
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Centralized Schedule & Tasks:
Manage visits and documentation in one place, replacing a fragmented suite.
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In-App Communication:
Real-time messaging with dispatch in the app prevented lossy communication.
Dictation Assistant
Users can dictate observations during a checkup, and our dictation assistant will automatically fill in tasks hands-free.
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Navigation & Routing:
Built-in directions to improve travel efficiency between visits.
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Offline Mode with Background Sync:
Access critical patient data and complete tasks in areas without coverage.
User flow from navigating to an appointment to completing documentation for patients.
Full User Flow
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Patient Info Access:
Quick access to care history and visit details on the go.
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Dictation Assistant for Documentation:
LLM tools allow healthcare providers to work on patients while the app automatically takes notes.
Schedules have built-in navigation and route calculation to help healthcare practitioners arrive on time.
Managing Schedules
Solution
Dispatch Worker App
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Centralized Schedule & Tasks:
Real-time visibility into clinician status, location, and availability.
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Auto-Scheduling Tool:
Schedule appointments with appropriate practitioners with one click
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Easy Patient Follow-Up:
Contact patients in one-click to confirm appointments to save clinic resources.
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Centralized Communication with Field Healthcare Providers:
In-app coordination prevents lossy communication and missed appointments
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Centralized Admin Tools:
Manage billing, insurance, payroll, and staff availability in one place
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Status Tracking & Alerts:
Monitor visit progress and receive updates when tasks are completed or delayed.
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Operational Dashboard:
Overview of daily workloads and bottlenecks to support fast decision-making.
Branding
I went with a clean, simple look to keep the interface approachable and stress-free. The blue highlights were meant to signal trust and calm, to bring the user some comfort when things get hectic.
Outcome
MedPath was well received by our partners: healthcare staff now had a single, reliable place to coordinate, reducing stress and confusion. By focusing on real workflows, the platform became something people actually wanted to use.
I left the company while the product was still quite new, so I didn’t get to continue gathering long-term user feedback. I would have loved to leverage tools like DataDog to track usage and identify further opportunities for improvement.
One remaining challenge was loading times, since the backend infrastructure—built on Microsoft BI and the Salesforce Field Service App—could take up to a minute to display data. While this didn’t prevent adoption, it highlighted areas for potential optimization.
